Refund policy

Return Policy

We want you to feel confident choosing a bit for your horse. If you’re unsure about a style or size, please contact Florence before opening the bit so we can help.

Returns on Purchased Bits

We accept returns of unused, unopened bits within 7 days of delivery. To qualify, your bit must remain in its original, unopened packaging with all tags intact.

Bits that have been used, tried on a horse, or removed from their original packaging are not eligible for return.

How to Request a Return

Please email florence@trymybits.com within 7 days of delivery with your order number and the item you would like to return. We’ll provide instructions before you send it back.

Please package your return securely and use a tracked shipping service with no signature required. Return shipping costs are the customer’s responsibility.

Refunds

Once we receive and inspect your return, we’ll confirm whether it meets the conditions above. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Trial Bits

Bits arranged through our trial program follow separate trial terms. The unopened packaging requirement above does not apply to authorized trial bits.

Our trial program gives you two weeks to try a bit for a non-refundable $20 fee per bit. Please visit our How Trials Work page for complete details and return instructions.

Incorrect or Damaged Items

If your order arrives damaged or you receive the wrong item, please contact us promptly with your order number and photos so we can help resolve the issue.