Shipping policy

Order Processing

Orders are processed within 1–2 business days, Monday through Friday. Orders placed on weekends or holidays begin processing the next business day.

For trial bits, processing begins once your selections, availability, and payment arrangements have been confirmed with Florence. Less common sizes or models may require additional time, which we’ll discuss with you when arranging your trial.

Shipping Methods & Tracking

We ship from Ocala, Florida, using UPS. Available shipping options for online purchases are shown at checkout. Shipping for trial bits is arranged directly with Florence.

Once your order ships, you’ll receive an email with tracking information.

Delivery estimates are separate from order processing time. Carrier delays may occasionally affect arrival dates.

Shipping Destinations

We ship within the United States and Canada. Customers receiving shipments in Canada are responsible for any applicable duties, customs charges, or import taxes. Customs processing may affect delivery times.

If you’re in Canada and interested in a trial, please contact Florence before making arrangements so we can discuss shipping and return details.

Shipping for Trial Bits

Our trial program gives you two weeks to try your selected bits, beginning the day after confirmed delivery. Transit time to you does not count toward your trial period.

The $20 non-refundable trial fee applies to each bit, with shipping charged separately. Please collect your package promptly so you can make the most of your trial.

Returning Trial Bits

If you plan to return any trial bits, please email Florence or speak with her directly before your trial ends. Unless otherwise arranged, returns must be shipped within two days of the trial ending.

Please return bits:

Clean and in their original packaging.
With informational tags and their strings intact.
Using a tracked shipping service with no signature required.

Return shipping costs are the customer’s responsibility. Please retain your tracking information until delivery is confirmed.

Trial Return Address
Try My Bits
12191 N. Magnolia Ave
Ocala, FL 34475

For complete trial terms, including purchase charges for bits you keep, please visit our How Trials Work page.

Returns on Online Purchases

Purchases made through our online shop are for new bits and do not automatically include a trial.

Unused, unopened bits are eligible for return within 7 days of delivery, subject to our Return Policy. Purchased bits that have been used or removed from their original packaging cannot be returned under our standard return policy.

If you’d like to ride in a bit before deciding whether to purchase it, please arrange a trial with Florence first.

Damaged or Incorrect Deliveries

If your order arrives damaged or contains the wrong item, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We’ll help you with the next steps.