Terms of Service

Effective Date: 10/23/2026

Welcome to TryMyBits. This website is operated by Metlar LLC, doing business as TryMyBits. Throughout these terms, “we,” “us,” and “our” refer to TryMyBits.

These Terms of Service apply to purchases, authorized bit trials, and fitting services arranged through TryMyBits. Please read them alongside our Shipping Policy, Return Policy, Privacy Policy, and trial terms before placing an order or booking a service.

1. Orders and Account Information

You agree to provide accurate and current contact, billing, shipping, and payment information when placing an order, arranging a trial, or booking a service. You must be legally able to enter into an agreement or have a parent or legal guardian arrange the transaction on your behalf.

If you create an account, you are responsible for keeping your login details secure and notifying us of any unauthorized use.

2. Products, Pricing, and Availability

Purchases made through our online shop are for new bits. Trial bits are arranged separately with Florence and may have been previously tried.

Products and trial bits are subject to availability. Prices may change for future orders but will not change an accepted order without your agreement. Applicable taxes and shipping charges will be shown at checkout or explained when your trial or service is arranged.

We work to keep product descriptions, prices, and availability accurate. If an error affects your order, we will contact you to explain the correction and available options before proceeding. If we cancel an order, we will refund any payment collected for the canceled items.

3. Shipping

Orders are generally processed within 1–2 business days, Monday through Friday. Orders placed on weekends or holidays begin processing the next business day.

Trial shipments are arranged after bit selections, availability, and payment details have been confirmed. Special arrangements for less common sizes or models may require additional time.

Processing time is separate from shipping transit time. If we cannot ship within the promised timeframe, we will notify you and provide the option to accept a revised shipping date or cancel for a refund, as required by applicable law.

Please review our Shipping Policy for destinations, shipping methods, tracking, and international charges.

4. Returns on Purchased Bits

Unused, unopened bits are eligible for return within 7 days of delivery, subject to our Return Policy. Please contact us within that period before sending an item back.

Bits must remain in their original, unopened packaging with all tags intact. Purchased bits that have been used, tried on a horse, or removed from their original packaging are not eligible for a change-of-mind return.

Approved returns are inspected before a refund is issued to the original payment method. Return shipping costs are the customer’s responsibility.

If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photographs. These return conditions do not limit any rights or remedies available under applicable law.

5. Bit Trial Program

Our trial program allows you to try selected bits with your horse before deciding whether to purchase them.

Trial period and fees

• The trial period is two weeks, beginning the day after confirmed delivery.

• A non-refundable trial fee of $20 applies to each bit.

• Shipping is charged separately, and customers are responsible for return shipping.

• Trial fees do not include the purchase price of any bit.

• A credit card is required to secure the trial.

Trial bit condition

Trial bits may have been previously tried. Small scratches or dents can occur in Salox metal and do not necessarily affect the bit’s function. Previously tried bits are sold at the regular purchase price.

Please contact Florence before use if you have concerns about the condition of a bit you receive.

Your decision at the end of the trial

Please email Florence or speak with her directly before your trial ends if you intend to return any bits.

You may choose to purchase the trial bit you have used or arrange to purchase a new one. If you would prefer a new bit, contact Florence before the trial ends to arrange the return and purchase.

Before your trial begins, we will provide the applicable purchase prices and obtain your authorization for trial-related charges. Under that authorization, bits you elect to keep, or have not notified us you intend to return by the trial deadline, will be charged at their purchase price.

Returning trial bits

Unless otherwise agreed, returns must be shipped within two days of the trial ending. Please return bits clean, in their original packaging, with the informational tags and their strings intact.

Use a tracked shipping service with no signature required, and retain your tracking details until delivery is confirmed.

Authorized trial returns follow these trial terms rather than the unopened packaging requirement for regular purchases.

6. Consultations, Fittings, and Clinics

TryMyBits offers virtual consultations, in-person fittings, and clinics by arrangement with Florence.

Submitting an inquiry does not confirm an appointment. Availability, fees, travel charges, and any cancellation or rescheduling terms will be provided before your booking is confirmed.

Please provide accurate information about your horse, equipment, riding experience, and relevant concerns. For virtual consultations, recommendations are based on the information, photographs, and videos you provide.

Each horse responds differently. We cannot guarantee that a particular bit or fitting recommendation will produce a specific result.

7. Horse Welfare and Appropriate Use

Our fitting services and educational materials provide guidance on equipment selection and fit. They do not replace veterinary diagnosis, treatment, or professional dental care.

If your horse shows signs of pain, injury, or persistent discomfort, seek advice from an appropriate equine professional.

You are responsible for checking equipment before each use, following manufacturer instructions, and using it appropriately for your horse and riding ability. Stop using equipment that appears damaged or causes concern, and contact us for assistance.

8. Website Content and Use

Website content, including original text, photographs, graphics, and logos, belongs to TryMyBits or its respective owners. You may view and use the website for personal shopping and informational purposes. Commercial reproduction or distribution requires permission from the relevant owner.

You may not misuse the website, submit fraudulent information, introduce harmful software, or attempt to interfere with the website or another customer’s account.

9. Photos and Videos Submitted for Fittings

When you send photographs, videos, or other materials for a consultation, you confirm that you have permission to share them.

We may use those materials to assess your horse and provide the requested service. Submitting materials for a fitting does not give us permission to use them in advertising or social media. We will request separate permission for promotional use.

10. Privacy

Personal information submitted through our website or services is handled as described in our Privacy Policy.

Please do not send full credit card details through email, website inquiry forms, or social media messages. Use the payment method provided when arranging your purchase, trial, or service.

11. Third-Party Services and Links

Our online store is hosted by Shopify. We also use third-party providers for services such as payment processing and shipping.

Our website may link to external websites for additional information. Those websites operate under their own terms and privacy policies.

12. Your Rights

Nothing in these terms excludes or limits rights, warranties, remedies, or liabilities that cannot lawfully be excluded or limited. This includes any mandatory consumer protections that apply where you live.

13. Changes to These Terms

We may update these terms periodically. The effective date at the top of this page identifies the current version.

Updates will apply prospectively and will not change the agreed terms of an existing purchase, trial, or confirmed booking without your agreement, except where required by law.

14. Contact Us

If you have questions about these terms, an order, or a trial, please contact:

TryMyBits
Email: florence@trymybits.com
Phone: 352-789-8984
Mailing address: 12191 N. Magnolia Ave, Ocala, FL 34475